FREQUENTLY ASKED QUESTIONS
All our products are shown in actual photos, and the quality, style, and specifications of the shipped items match those in the images. Minor variations in craftsmanship or color between batches are normal in the industry and do not affect normal use. (The style and specifications are subject to the invoice.)
We offer customization services, including logo printing, sizing, color schemes, and packaging. Please let us know your specific customization requirements and order quantity, and we will provide a quote and estimated production timeline. Minimum order quantities apply for small-batch custom orders. For more details, please contact us via WhatsApp.
If you receive goods with quality issues or the wrong items, please contact us first to explain the situation and provide proof. Once the issue is confirmed, we will provide you with the return address and instructions. For returns due to personal reasons unrelated to product quality, the buyer is responsible for all shipping costs and any associated losses.
If you discover any missing items upon receipt, please provide proof such as unboxing photos and weight records as soon as possible. Once we have verified the issue, we will arrange for a free replacement shipment and coordinate the logistics with you.
Our inventory and warehouse are both located in Yiwu, Zhejiang. Leveraging the region’s well-established logistics network, we can ship to major markets worldwide with consistent and reliable delivery efficiency.